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HomeBig Data#ClouderaLife Highlight: Elias Avila, Sr. Employees Proactive Help Engineer

#ClouderaLife Highlight: Elias Avila, Sr. Employees Proactive Help Engineer

As we wrap up Hispanic Heritage month this #ClouderaLife Highlight options Elias Avila, senior employees proactive assist engineer for Cloudera. On this highlight, we discuss his profession in expertise and his philosophy for getting essentially the most out of labor when it comes to satisfaction and development. We additionally discuss his upbringing within the primarily Mexican American group of Salinas, California, and the essential function Hispanics play in California’s Central Valley. 

Working in Cloudera’s assist group

Elias Avila is a senior employees proactive assist engineer who works straight with Cloudera’s prospects. As an alternative of strictly addressing open assist circumstances, which is a extra conventional assist function, he works with prospects to have a look at the system developments particular to their product set up, and teaches them find out how to proactively analyze and validate their system for optimum use. “Cloudera has some improbable merchandise, just like the Cloudera Supervisor, that actually streamlines the set up course of,” Elias mentioned, as he went on to clarify with pleasure the varied instruments and processes he makes use of. 

“I’ve had some improbable managers at Cloudera who’ve helped me with my profession,” Elias mentioned, as he noticed working at Cloudera as putting a wholesome work/life steadiness whereas offering alternatives for progress. Elias has been with the corporate for 9 years; he got here to Cloudera from IBM the place he was a assist engineer and previous to {that a} software program developer.

I favored being a developer, however the work focuses on fixing a selected drawback. I like assist work much more as I get a way of the massive image and get to work collaboratively with the shopper,” he mentioned. “It’s very satisfying to work via and resolve their challenges.

His begin at Cloudera: how breaking your personal “data for closed assist circumstances” can translate to higher job satisfaction. 

About 4 years in the past Elias transitioned right into a proactive assist engineer function and stopped taking conventional assist circumstances. He holds the corporate file for essentially the most circumstances closed! “After I first began at Cloudera I actually regarded as much as my new colleagues,” Elias mentioned. “I may see they have been gifted, whereas I felt fairly inexperienced as compared. So I made a objective for myself to take and shut extra circumstances than anybody on my crew.” And he did! 

What was Elias’ secret that stored him so motivated? A piece ethic that he has adopted most of his life: attempt to be the very best at no matter you do. “What I used to inform my youngsters was that the important thing to being comfortable at your job is much less about what you’re doing and extra about how you conduct your self everyday,” Elias mentioned. “Your job may pay minimal wage or be entry degree or senior degree. In any occasion, attempt to be higher than anybody else and you can be happy at your job.”

Quite a lot of this consists of at all times considering proactively. “If you’re watching the clock all day that’s not a very good place to be,” he defined. “Beginning with the work you’re assigned is the precedence, however observe, ask questions, and communicate up the place you suppose issues ought to be improved.” This considering has led to Elias creating methods to hurry up the assist course of at Cloudera, like writing software program scripts that automate beforehand handbook processes.

Whereas this angle has given Elias higher job satisfaction through the years, it additionally has the optimistic facet impact of constructing one stand out at work, opening up new alternatives for development.

Early beginnings: an Hispanic heritage that formed Elias and actually fed the world

Elias grew up within the east facet of Salinas, California, house to a big Mexican American and newly arrived Mexican immigrant group, a lot of which discovered work within the monumental agricultural heart of California’s Central Valley. Regardless of rising up in a low-income family, Elias witnessed the unrelenting work ethic of his mom, who labored backbreaking hours within the fields. “She labored laborious and was very proud,” Elias mentioned as he went on to speak about how she was a part of the employee’s motion led by Cesar Chavez who received essential victories to boost pay and enhance working situations for farm staff within the late Nineteen Sixties, 70s and 80s. 

In Salinas there weren’t a variety of alternatives. Throughout highschool, he performed on the soccer crew, the place he realized about teamwork, self-discipline, and persistence. “I performed soccer through the season, after which observe and subject and wrestling through the off season to at all times be concerned in organized sports activities,” Elias mentioned. 

Elias credit faculty sports activities as considered one of his keys to escaping the cycle of poverty he noticed round him. “Whereas different youngsters have been out entering into hassle, I used to be both in school, work, or crew observe,” Elias mentioned. “Over time, my social circle was like-minded teammates that had a typical objective and stored me heading in the right direction.” Elias recalled one highschool buddy that got here from a well-to-do household as compared and had many alternatives handed to him. Elias didn’t have that luxurious and knew if he didn’t elevate himself up, nobody would.

After highschool, Elias moved to Arizona to stick with household and to seek out work. He additionally continued soccer with a semi-pro league for 3 seasons. He finally obtained married and began his family. This turned further motivation for a greater life, not only for himself, however now for his rising household. 

He enrolled in group faculty and finally transferred to the College of Arizona whereas working full time at an influence provide firm in transport and receiving. There, he labored with some electrical engineers and thought that occupation can be a very good profession path. “I keep in mind not everybody was encouraging,” Elias mentioned. “I heard issues like, ‘Engineering is a variety of math, chances are you’ll spend all that cash for college and never make it via.’ As an alternative of discouraging me, this turned a supply of motivation.” 

Throughout his first yr at school, he took a required laptop programming course. He had barely used a pc prior however was blown away by the facility to create packages and the chances therein. He fell in love with this space of examine and even began to jot down packages that helped his youngsters with their homework.

After that firstclass he promptly modified his main from electrical engineering (nonetheless maintaining it as a minor) to laptop engineering. Since cash was tight again then he couldn’t afford to improve to the most recent and best house computer systems, so he taught himself find out how to exchange particular person elements. He started to be absolutely versed in each laptop software program and {hardware}, launching a brand new profession for himself.

 “Via all of this, I believe again to after I was 17 and would work within the fields of Salinas through the summer season,” Elias defined. “It was backbreaking work even at that age, and I believe it’s essential to acknowledge the contribution made by Hispanics that work these fields each day.” Taken in its entirety, the Central Valley provides the US with one quarter of the nation’s meals, together with 40% of the nation’s fruits, nuts, and different desk meals*. The world additionally accounts for over 14% of all US meals exports*.

As we wrapped up the dialogue, Elias described the storage workshop the place he creates items out of wooden and steel for household and pals in his spare time. At all times desirous to be taught extra, he has change into a self-taught welder and machinist and has constructed or modified a lot of his workshop instruments. “I get extra satisfaction out of utilizing instruments I create,” he mentioned. “I assume I like determining higher methods to do issues out and in of labor.”

In closing, we need to thank Elias for telling his story and for his proactive work at Cloudera and past.

We look ahead to listening to concerning the subsequent step in your journey. 

Eager about working with others like Elias? Take a look at our present job openings



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